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FREQUENTLY ASKED QUESTIONS (FAQs)
SHOPPING
How do I find out what costume size I need to purchase?
How do I find out if an item is in stock?
Can I pre-order an item out of stock?
ORDERING
How do I purchase an item?
Can I have a different shipping and billing address?
Is your ordering Secure?
PAYMENTS
What methods of payments do you accept?
Do you accept cash or check?
I cancelled my order before you process it; Why is the charge still showing on my credit card?
SHIPPING & CHARGES
What are your shipping charges?
Which country do you ship to?
Do you ship to a POBox, APO, FPO?
ORDER STATUS
How can I check the status of my order?
How can I add another item to an order that have already been submitted?
Can I find out which day my order will be delivered?
RETURNS & EXCHANGES
Can I return my order?
How long will it take to receive my refund?
How can I exchange a costume?
