We hope that items that you will enjoy the items that you ordered from us and that they will fit perfectly, but sometimes they don’t. We recognize this can happen and will gladly exchange most merchandise. You may exchange new, undamaged and unworn items within 30 days of delivery. The items must be unworn and returned in their original product packaging with all their tags attached. You have 2 options on how to process an exchange.
Quick Exchange Option
Quick Exchanges are processed as a separate order and a return. If you want to get your replacement items as soon as possible, just place a new order on our website and we will ship you the replacement merchandise right away. In the meantime, you send us your original merchandise with a copy of your original sales order and we will credit your original form of payment once we receive the merchandise. Unfortunately initial shipping fees and return shipping costs are not refundable, but we will credit you $4.99 towards the shipping costs. There are no restocking fees or handling charges for a Quick Exchange.
Regular Exchange Option
If you are willing to wait a little longer or want to process the exchange as a single transaction, simply send the items back to us with a list the items you want to exchange on your original sales order and we will process the exchange once we receive it. There are no restocking fees or handling charge on Regular Exchanges either. Unfortunately initial shipping fees and return shipping costs are not refundable, but we will credit you $4.99 towards the shipping costs. There are no restocking fees or handling charges for a Regular Exchange Option.
How to Make an Exchange
Securely package the items you are exchanging, include a copy of the sales order and send it with the shipper of your choice. Please label your package clearly and send it via a prepaid method to:
Oya Bodywear Exchanges
4710 St-Ambroise, Suite 119
IMPORTANT NOTICE ABOUT RESTRICTIONS
Although we accept exchanges and returns on most of our products, due to health and sanitation concerns we are not able to accept exchanges or returns of bras and underwear. Also, we cannot accept opened or handled hosiery and we do not accept exchanges or returns on closeout items.
Items returned for exchanges must be free of marks or scents. If you are unsure about a products sizing, we kindly recommend that you do not wear perfume or deodorant when trying on your purchase to avoid leaving marks or scents. We reserve the right to refuse items that appear to have been worn.
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