How to Return an Item
You may return or exchange new, undamaged and unworn items within 30 days of delivery. The items must be unworn and returned in their original product packaging with all their tags attached. We accept returns on most of our products, however due to health and sanitation concerns, we are not able to accept returns of bras and underwear, nor can we accept opened or handled hosiery. We do not accept returns on closeout items.
Items returned must be free of marks or scents. If you are unsure about a products sizing, we kindly recommend that you do not wear perfume or deodorant when trying on your purchase to avoid leaving marks or scents. We reserve the right to refuse returns on items that appear to have been worn. If you received damaged items or incorrectly shipped items as a result of our error, please contact us and we will arrange for the shipment to be returned to us at our cost. If the return is not a result of our error, you are responsible for the shipping costs to return the item to us. If you got your order with free or reduced shipping charges, a $10.00 processing fee will be applied to your refund.
To process a return, just print a copy of your original sales order and include a short message about the reason for the return. Securely package the items you are returning and send it with the shipper of your choice. Please label your package clearly and send it via a prepaid method to:
Oya Bodywear Returns
4710 St-Ambroise, Suite 119
We do not accept C.O.D. deliveries. Once we receive the items returned, and inspect it, we will reimburse you the cost less a 10% restocking charge. There is no handling charge on exchange. Any return received with missing items, or without original packaging will not be credited. Any item that has been worn, used or altered will not be credited. Refunds are for the cost of the merchandise only and do not include initial or return shipping charges.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
For US customers, please send the package back to us only through the post office and write on the declaration: Return to sender.
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