We stand behind our goods and services and want you to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.
We want you to love what you ordered! To be eligible for a refund to the original form of payment, Items purchased with us must be returned within 10 days of delivery. This is how it works:
The following criteria must be met to be eligible for an exchange or refund
- You may return or exchange new, undamaged and unworn items within 30 days of delivery.
- The items must be unworn and returned in their original product packaging with all their tags attached.
- We do not accept returns on closeout items.
- Items returned must be free of marks or scents.
- We accept returns on most of our products, however due to health and sanitation concerns, we are not able to accept returns of bras and underwear, nor can we accept opened or handled hosiery.
- We recommend using a traceable shipping method with delivery confirmation.
- Item(s) must be accompanied by a copy of the sales order.
- If a refund is denied based on the above criteria, a representative will call and/or return the item to you as soon as possible.
A NOTE ABOUT STYLES: Styles [colors and fabrics] are subject to change without notice due to the manufacturer's production. These changes, no matter how slight, are sadly beyond our control. We do our best to catch these issues before they arise, however, the manufacturers do not always notify us of these variations. We take great care to reflect any changes in the website descriptions and images as soon as we become aware of them. If you notice any discrepancies before we do, please let us know so we can change our descriptions and photos to provide a better experience for all of our customers. We apologize for any inconvenience this may cause and we thank you for your understanding.
My items are in mint condition. What now?
To process a return, just print a copy of your original sales order and include a short message about the reason for the return. Securely package the items you are returning and send it with the shipper of your choice. Please label your package clearly and send it via a prepaid method to:
- Oya Bodywear Inc.
- 4710 St-Ambroise, Suite 119
- Montréal, QC H4C2C7
We hope that items that you will enjoy the items that you ordered from us and that they will fit perfectly, but sometimes they don’t. We recognize this can happen and will gladly exchange most merchandise. You may exchange new, undamaged and unworn items within 30 days of delivery. The items must be unworn and returned in their original product packaging with all their tags attached. Look at the "return" Section above regarding item eligibility. The same applies for exchanges. You have 2 options on how to process an exchange.
We will share the return shipping charge on the replacement order. If your new order is less than $89.95, the regular rate for Ground shipping is $11.95 which we’ll pay half of ($6.00). No need to contact us, we will add $6.00 to your refund. For new orders above $89.95, shipping fees will be waved.
To exchange an costume you have two options:
1 QUICK EXCHANGE
- Quick Exchanges are processed as a separate order and a return. If you want to get your replacement items as soon as possible:
- Place a new order on our site with the sizes you need.
- Follow Return process and include the Sales order number of the replacement order you placed.
- This way we'll know to add our share of the shipping fees ($5.50) to your reimbursement to cover the shipping fees.
- Unfortunately initial shipping fees and return shipping costs are not refundable, but we will credit you $4.99 towards the shipping costs. There are no restocking fees or handling charges for a Quick Exchange.
2 NO RUSH EXCHANGE
- If you are willing to wait a little longer or want to process the exchange as a single transaction:
- simply send the items back to us with a list the items you want to exchange on your original sales order and we will process the exchange once we receive it.
- Your replacement costume will be shipped once we've processed your return. Please note that this may take several business days.
- There are no restocking fees or handling charge on Regular Exchanges either.
- Unfortunately initial shipping fees and return shipping costs are not refundable, but we will credit you $4.99 towards the shipping costs. There are no restocking fees or handling charges for a Regular Exchange Option.
- You will be charged $5.50 for the reshipment to the credit card on file or through PayPal. Please Note that it is possible that the size you need may no longer be available by the time we process the return.
If you have received the wrong product or a defective item here's what you need to do:
- Please immediately send an email to firstname.lastname@example.org providing us with a description of the problem and a picture of the defective and/or damaged item.
- We will reply to you within one business day.
- We will replace defective items with an identical item (same design and size) and send it to you via the same shipping method as the original order.
- You need to contact us within 10 days of receiving your shipment to avail of our defect policy protection,